If you don’t have a customer database, start creating one. Collect your customer’s names, addresses, birthdays, anniversaries and email addresses even if you have no clue what you’re going to do with them.
Contact me and let me help you start your database and show you how to use it effectively.
* Your voice mail greeting should be professional and brief. Eliminate any favorite music excepts. Remove your child’s precious message. Don’t include any religious or motivational phrases.
* Put your wireless to use and walk around when you talk on the phone so that you give proper breath support for your voice. You’ll sound more energetic and confident, too.
* Don’t let the pitch of your voice fall too low when it’s tired. Sit or stand up straight when you talk. Hum often to keep your voice warm.
* When you leave a voice mail message, say your name and spell it if necessary then say your phone number twice – slowly and distinctly.
* Call yourself and listen to your own greeting. Do you sound inviting or monotonous?
